Frequently Asked Questions

FAQ

From parking to pets, take a look at some of our most frequently asked questions before you arrive!
Please feel free to chat with us or contact us if you have any additional questions.



Q: What is the check-in/check-out time?
A: Guests can begin checking in at 3 p.m. and can check out any time before 11 a.m. Early check-in and late check-out can be accommodated upon request, based on availability. You must be at least 21 years of age to check in to the hotel.

Q: Does your property allow pets?
A: The Menger Hotel gladly welcomes your four-legged family members! However, we kindly ask you to provide a non-refundable, one-time pet fee of $125 plus tax. A maximum of 1 pet per room is allowed, and the pet must not exceed 40 lbs. Please do not leave your pet unattended.

Q: What are your parking options?
A: The Menger is a valet only property, and guests can take advantage of this service for $28 plus tax, per night. Additionally, city lots and a parking garage are available in the vicinity, however, prices vary and not all lots allow overnight parking.

Q: Does the hotel provide shuttle service to and from the airport?
A: The hotel does not provide shuttle service. Super Shuttle is available in San Antonio, but requires a reservation.

Q: Do your guest rooms have a refrigerator and/or a microwave?
A: While our rooms do not have a refrigerator or microwave, a mini fridge may be requested upon availability. There is no additional charge for a mini fridge.

Q: Can a specific room number or room placement be guaranteed?
A: Specific room numbers and room placement (section of the hotel) cannot be guaranteed, but may be requested based on availability and we will do our best to accommodate you.

Q: What are the pool hours?
A: Our property is home to San Antonio’s largest outdoor pool, which guests can enjoy daily from 9 a.m. – 10 p.m. The pool is seasonally heated from November through February.

Q: What are the fitness center hours and what type of equipment is available?
A: The Fitness Center is open from 6:30 a.m. until 9 p.m. The Fitness Center offers an array of cardio equipment with a fitness bike, an elliptical, a few treadmills, and a barbell weight set.

Q: What are the Menger Bar hours? Do you have Happy Hour?
A: The Menger Bar is open Monday through Saturday from 11 a.m. – midnight and on Sunday from noon – midnight. While the bar does not offer a Happy Hour menu, we invite you to try one of our seasonal craft cocktails. Visit the Menger Bar page to find out additional information. 

Q: What are the Colonial Room hours and how can a reservation be made?
A: The Colonial Room Restaurant is open Sunday – Thursday from 6:30 a.m. – 10 p.m. and Friday – Saturday from 6:30 p.m. – 11 p.m. Reservations may be made by calling the restaurant directly at (210) 225-6196. Check out the Colonial Room Restaurant page to discover additional details including menus and featured dishes.