shopping area downtown
Hotel Policies And Fees

Hotel Policies And Fees

  • Check-in Time | 4:00 pm
  • Check-out Time | 11:00 am
  • Minimum check-in age (21)
  • Deposit Policy: Guest will be charged a prepayment of the cost of the first night within 1 day before arrival
  • The hotel only offers valet parking. Valet parking fee is $35 plus tax with in and out privileges. Self-parking is available at the Shops at Rivercenter and other nearby parking garages, pricing will vary.
  • Stress-free & Flexible Cancellation up to 24 hours, fee is waived. Should you cancel within the penalty period or in case of a no-show we will charge one night's room plus tax.
  • Sunday 5PM Late Check-out, Fee $35. Available for Sunday departures only. Restricted to certain room types. Not available on holiday weekends. Black-out dates may apply. Taxes not included.
  • Non-refundable pet fee: $125 per pet, per stay

*Pets may not be left unattended. A non-refundable fee of $50 plus tax will be assessed for every additional pet.

  • Refrigerator based on availability
  • Rollaway bed based on availability and room type permitting*

*$20 plus 16.75% occupancy tax and 1.25% San Antonio Tourism PID (Public Improvement District) fee per stay. Limit one per room.

  • Room Service (hours vary): 6:30 am to 8:00 pm
  • Pool Hours: 9:00 am to 10:00 pm
  • Incidental Charges: A minimum hold of $50 per day, placed on your credit/debit card, is required for incidental charges.

Note: The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.