a historic display case
FAQ

Frequently Asked Questions

From parking to pets, take a look at some of our most frequently asked questions before you arrive! Please feel free to chat with us or contact us if you have any additional questions.

For local news updates regarding Coronavirus, COVID-19 visit, www.sanantonio.gov/health/news/alerts/coronavirus or www.visitsanantonio.com/coronavirusupdates/.

Q: What is the check-in/check-out time? 

A: Guests can begin checking in at 3 p.m. and can check out any time before 11 a.m. Early check-in and late check-out can be accommodated upon request, based on availability. You must be at least 21 years of age to check in to the hotel.

Q: Does your property allow pets?
A: The Menger Hotel gladly welcomes your four-legged family members! However, we kindly ask you to provide a non-refundable, one-time pet fee of $125 plus tax. A maximum of 1 pet per room is allowed, and the pet must not exceed 40 lbs. Please do not leave your pet unattended.

Q: What are your parking options?
A: The Menger now offers Self-Parking for $15 plus tax, per night. Additionally, city lots and a parking garage are available in the vicinity, however, prices vary and not all lots allow overnight parking.

Q: Do your guest rooms have a refrigerator and/or a microwave?
A: While our rooms do not have a refrigerator or microwave, a mini-fridge may be requested upon availability. There is no additional charge for a mini-fridge.

Q: Can a specific room number or room placement be guaranteed?
A: Specific room numbers and room placement (section of the hotel) cannot be guaranteed but may be requested based on availability and we will do our best to accommodate you.

Q: What are the pool hours?
A: Our property is home to San Antonio’s largest outdoor pool, which guests can enjoy daily from 9 a.m. – 10 p.m. The pool is seasonally heated from November through February.

Q: What are the fitness center hours and what type of equipment is available?
A: The Fitness Center is open from 6:30 a.m. until 9 p.m. The Fitness Center offers an array of cardio equipment with a fitness bike, an elliptical, a few treadmills, and a barbell weight set.

Q: What are the Menger Bar hours? Do you have a Happy Hour?
A: The Menger Bar is open Monday through Saturday from 11 a.m. – midnight and on Sunday from noon-midnight. While the bar does not offer a Happy Hour menu, we invite you to try one of our seasonal craft cocktails. Visit the Menger Bar page to find out additional information.

Q: What are the Colonial Room hours and how can a reservation be made?
A: The Colonial Room Restaurant is open Sunday – Thursday from 6:30 a.m. – 10 p.m. and Friday – Saturday from 6:30 p.m. – 11 p.m. Reservations may be made by calling the restaurant directly at (210) 225-6196. Check out the Colonial Room Restaurant page to discover additional details including menus and featured dishes.

Q: How much is the Menger's hotel tax?
A: Hotel Occupancy Tax is 16.75% and we will collect a 1.25% San Antonio Tourism PID (Public Improvement District) fee. This will apply to each taxable room night sold effective January 1st, 2019