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Frequently Asked Questions

From parking to pets, take a look at some of our most frequently asked questions before you arrive! Please feel free to chat with us or contact us if you have any additional questions.

Q: What is the Guarantee and Deposit Policy?
A: All reservations require credit card guarantee due at time of booking. The guest will be charged a prepayment of the cost of the first night within 1 day before arrival.

Q: What are your parking options?
A: The hotel only offers valet parking. Valet parking fee is $45 plus tax, per night, with in and out privileges. Self-parking is available at the Shops at Rivercenter and other nearby parking garages, pricing will vary. 

Q: What is the check-in/check-out time?
A: Guests can begin checking in at 4 p.m. and can check out any time before 11 a.m. Early check-in and late check-out can be accommodated upon request, based on availability. A fee of $75 will be accessed for early check-in and/or late check-out. You must be at least 21 years of age to check in to the hotel.

Q: Does your property offer housekeeping service?
A: Daily housekeeping service is available upon request.

Q: Does your property allow pets?
A: The hotel does not allow pets.

Q: Do your guest rooms have a refrigerator and/or a microwave?
A: Each room is enhanced with a mini fridge. Microwaves are not available to be placed inside guest rooms, however, there is one microwave available in the vending section of the 2nd floor.

Q: Can a specific room number or room placement be guaranteed?
A: Specific room numbers and room placement (section of the hotel) cannot be guaranteed but may be requested based on availability and we will do our best to accommodate you.

Q: What are the pool hours?
A: Our property is home to San Antonio’s largest outdoor pool, which guests can enjoy daily from 9 a.m. – 10 p.m. The pool is seasonally heated from November through February.

Q: What are the fitness center hours and what type of equipment is available?
A: The Fitness Center is open from 6:30 a.m. until 9 p.m. The Fitness Center offers an array of cardio equipment with a fitness bike, an elliptical, a few treadmills, and a barbell weight set.

Q: What are the Menger Bar hours? Do you have a Happy Hour?
A: The Menger Bar is open Sunday through Thursday from Noon – 11 p.m. and Friday & Saturday from Noon to Midnight. Sunday from noon-10 p.m.. While the bar does not offer a Happy Hour menu, we invite you to try one of our seasonal craft cocktails. Visit the Menger Bar page to find out additional information.

Q: What are the Colonial Room hours and how can a reservation be made?
A: The Colonial Room Restaurant is open daily from 6:30 a.m. – 2 p.m. Reservations may be made by calling the restaurant directly at (210) 225-6196. Check out the Colonial Room Restaurant page to discover additional details including menus and featured dishes.

Q: How much is the Menger's hotel tax?
A: Hotel Occupancy Tax is 16.75% and we will collect a 1.25% San Antonio Tourism PID (Public Improvement District) fee. This will apply to each taxable room night sold effective January 1st, 2019

Q: Is smoking allowed on property?
A: This is a 100% SMOKE FREE PROPERTY. This includes E-Cigarettes and Vaping. A USD $250.00 fine will be assessed for guests found smoking where prohibited including but not limited to guest rooms, balconies, and public areas. The fine will also be assessed to any room where smoking, vaping or e-cigarettes have been used.

Q: Is the guest charged a hotel incidental deposit?
A: Yes, a credit card deposit of $75.00 is required at check-in. Deposit is refundable to credit card at check-out if no other charges apply.